ISSN: 1204-5357

All submissions of the EM system will be redirected to Online Manuscript Submission System. Authors are requested to submit articles directly to Online Manuscript Submission System of respective journal.

Research Article Open Access

Quantitative Evaluation of the Internet Banking Service Encounter's Quality: Comparative Study between Jordan and the UK Retail Banks.

Abstract

The purpose of this study is to identify the differences in the internet banking service encounter's quality between clicks-and-mortar retail banks in Jordan and the different internet banking models of the UK retail banks, and between clicks-and-mortar and dot com. retail banks in the UK, the web sites were evaluated by using the web site quantitative evaluation method (QEM) that developed by Mateos et al. (2001) and Miranda et al. (2006), the evaluation of the banks' web sites was conducted in March 2008 for sixteen clicks-and-mortar retail banks in Jordan, eleven clicks-and-mortar retail banks in the UK, and six dot com. retail banks in the UK, the results indicated that; the internet banking service encounter quality of the clicks-and-mortar in Jordan retail banks is very close to the UK banks, further quality of internet banking service encounter quality of the clicks-and-mortar retail banks in the UK are very close to the dot com. retail banks in the UK.

Yazan K.A. Migdadi

To read the full article Download Full Article | Visit Full Article

https://wowcappadocia.com
https://cappadocia-hotels.com
https://caruscappadocia.com
https://brothersballoon.com
https://balloon-rides.net

https://paperio-live.com

Replica watches

https://agario.red

https://naughtyworms.com

oversatt