Research Article Open Access

End-to-End Management in ICT Managed Services

Abstract

The change of outsourcing business has transformed from the outsourcing of generic IT services to the outsourcing of specific IT services ? Information System Outsourcing. The basic need of the customer is to find an adaptable and comprehensive Information and Communication Technology (ICT) management solution. Customer's needs are normally not limited only in traditional IT area, but also mobile devices and connections should be included in the Managed Service solution. In an outsourcing scenario, the quality of day-to-day operations and management of communications services depend entirely on the service provider. Service Provider have to ensure end-to-end service is protected, all the elements must be included, physical protection to the core communications infrastructure, including network equipment, routers, switches, servers and so on, back-up power sources located in bunkers, virtually defense-level protection, have to be available to ensure uninterrupted network operation. There are only few Service providers who can provide real End-to-End service with a solid reputation built over several years. Real End-to-End Service Provider is fully committed to offer its customers higher quality, lower costs and faster service.

Isto Kannisto, Director, TeliaSonera, submitted by Prof. Mattila Minna

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