Determinants of Business Intelligence Systems Adoption in Developing Countries: An Empirical Analysis From Ghanaian Banks
Keen competitions among banks to attract and maintain clients, together with issues such as risk management, and loss prevention are some of the common phenomena in the banking sector recently. As a result, Business Intelligence (BI) technologies which can be used to analyze and detect fraud, predict and understand the behavior of clients have come to the rescue of the banks. This study explores the factors that influence Ghanaian banks to adopt BI Systems and also determines the extent of its implementation. This was done with the development of a structural model through the lens of the Diffusion of Innovations Theory, Technology-Organization-Environment framework, and the Institutional Theory. A sample data from 130 Bank executives were subjected to partial least squares structural equation modeling (PLS-SEM). The results showed that technological factors (Relative Advantage and Complexity), organizational factors (Presence of Champion and Organizational Readiness), and environmental factors (Regulatory Body) account for BI Systems adoption in Ghanaian banks. Also, the analysis revealed that Ghanaian banks have reached a high level in terms of BI Systems implementation. This study contributes to enrich the Information Systems (IS) literature by identifying the contextual factors that organizations especially in sub-Saharan Africa (SSA) countries should focus on with their BI Systems implementation effort. Other implications are also discussed.
Acheampong Owusu, George Cudjoe Agbemabiasie, Daha Tijjani Abdurrahaman, Bakare Akeem Soladoye