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Business Performance Management for Competitive Advantage in the Information Economy

Abstract

The article provides an overview of BPM (Business Performance Management) concepts and components and then benefits, challenges, and critical success factors. The results presented in this paper are based on a survey that was conducted in 2009 among 176 companies operating in Silesian region in Poland, as well as interviews with BPM experts, including end-user organizations, BI consultants, industry analysts, and report sponsors. Generally, the aim of the research was to diagnose competences (knowledge and experience) of various organizations in BPM and IT applications. The research was carried out by means of a standardized interview technique, using a survey questionnaire.

Celina M. Olszak,Ewa Ziemba

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